Welcome to the High Tide Supply Help Center. Below are answers to the most common questions regarding our marine supplies, shipping speeds, return policies, and warranties.
Q: Does High Tide Supply offer free shipping?
A: Yes! Standard ground shipping is free on all orders shipped within the continental United States. Transit times typically range from 1 to 5 business days depending on your location.
Q: How fast do orders ship?
A: Most orders are processed and shipped within 0 to 1 business days. We ship rapidly from our nationwide network of regional logistics warehouses to ensure the shortest transit times.
Q: What is your return policy?
A: We offer a flexible return policy for brand new, unused items in their original packaging. Please visit our Refund Policy page to start a return, or reach out to our support team for assistance.
Q: Are the products sold on High Tide Supply genuine and covered by warranties?
A: Absolutely. High Tide Supply is an authorized retailer of all stocked brands. Every item we sell is 100% brand-new, authentic, and covered by the full manufacturer's warranty.
Q: Do you ship internationally?
A: Currently, we ship to addresses within the United States. For international shipping inquiries or custom freight quotes, please reach out to our team at info@hightide.supply.
Q: How can I contact customer support?
A: You can contact our support team at any time via email at info@hightide.supply. We respond to most inquiries within a few hours.